Communications
Communications Course
The importance of delivering communication with accuracy, brevity and speed is as we all know essential to providing the high standard service that our customer expects and deserves. The skills and qualification these courses provide will assist in a wide spectrum of activities undertaken by our operatives. By streamlining the delivery and recording of our communication it could prevent violence and assist in suppressing potential conflict and confrontation. Also the retention of communication logs will assist in the preparation of risk management at events and offer best practice for future deployment.
The demand and responsibilities are ever increasing and it is recognised that there are constraints on numbers of operatives and budgets utilised for operations. The knowledge and awareness that these courses offer will improve our efficiency and effectiveness which will ensure that we deliver the professional service and satisfaction required. Also by affording our customers a high quality service it will assist in raising our company profile for any future contracts that we may tender for
It is recognised that that many of our operatives and delegates will have acquired personal and work based experiences of using radio equipment however these one day training courses have been designed to streamline our radio efficiency and improve the knowledge and understanding of our delegates concerning how accurate and clear communication can have a positive impact on a given situation.
These opportunities will not only increase personal confidence and by the end of the courses our operatives will be equipped with a skill base that will include lessons that range from understanding the limits of your authority and responsibility for passing on information to demonstrating how to use the phonetic alphabet, call signs and procedure correctly. Also the course will enhance their learning concerning the implications of poor transmission and detailing how to confirm the information you have supplied is clearly understood by the recipient alongside providing the delegate with the principles of recording and logging transmissions.
The two courses have been accredited and recognised for their truly interactive lesson plans. Delivery of these courses will be given by qualified trainers who have over many years gained invaluable experiences within the arena of utilising radios and recording communication transmissions.